Guest Experience Leader — Front Desk Supervisor

Concord Hospitality Enterprises Co.; Westerville (OH); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans

Life insurance with ShortTerm and Long

Job summary

Concord Hospitality Enterprises Co. in Westerville, OH seeks a Front Desk Supervisor to lead a high-performing team and deliver outstanding guest service.

You will oversee front desk operations, train staff, handle check-ins/check-outs, and ensure a welcoming, organized lobby while maintaining safety and compliance. This is a full-time, on-site role with flexible scheduling, including evenings and weekends.

Qualifications

• High school diploma required; hospitality or leadership experience preferred.
• Strong leadership, communication, and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.
• Basic computer skills and ability to manage financial transactions.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Oversee front desk operations and ensure excellent guest service.
• Train, support, and schedule team members.
• Manage check-in/out, reservations, room blocks, and guest requests.
• Monitor room availability and support revenue and inventory controls.
• Handle guest communications, concerns, and service recovery.
• Process payments, balance cash, and complete daily financial tasks.
• Maintain a clean, organized front desk and lobby environment.
• Ensure compliance with safety, security, and operational procedures.

Skills

Leadership

Guest service

Communication

Multitasking

Detail-oriented

Computer literacy

Education

High school diploma

Job description

Concord Hospitality Enterprises Co. in Westerville, OH seeks a Front Desk Supervisor to lead a high-performing team and deliver outstanding guest service.

You will oversee front desk operations, train staff, handle check-ins/check-outs, and ensure a welcoming, organized lobby while maintaining safety and compliance. This is a full-time, on-site role with flexible scheduling, including evenings and weekends.