Front Desk Lead: Guest Experience & Team Coaching

Concord Hospitality Enterprises Co.; Westerville (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans

Life insurance

401k with company match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality Enterprises Co. is seeking a Front Desk Supervisor to lead a high-performing team and deliver consistent guest service excellence at a Concord property in Westerville, OH.

The role focuses on supervising the front desk, guiding check-in/out, and supporting reservations with attention to process and guest satisfaction. You will balance daily financial tasks, maintain a welcoming lobby, and ensure safety and operational standards while fostering career growth and a positive

Qualifications

• High school diploma required; hospitality or leadership experience preferred.
• Strong leadership, communication, and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.
• Basic computer skills and ability to manage financial transactions.
• Professional, reliable, and service-focused.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Oversee front desk operations and ensure excellent guest service.
• Train, support, and schedule team members.
• Manage check-in/out, reservations, room blocks, and guest requests.
• Monitor room availability and support revenue and inventory controls.
• Handle guest communications, concerns, and service recovery.
• Process payments, balance cash, and complete daily financial tasks.
• Maintain a clean, organized front desk and lobby environment.
• Ensure compliance with safety, security, and operational procedures.

Skills

Leadership

Guest service

Multitasking

Detail-oriented

Financial transactions

Communication

Flexible schedule

Education

High school diploma

Tools

POS system

Job description

Concord Hospitality Enterprises Co. is seeking a Front Desk Supervisor to lead a high-performing team and deliver consistent guest service excellence at a Concord property in Westerville, OH.

The role focuses on supervising the front desk, guiding check-in/out, and supporting reservations with attention to process and guest satisfaction. You will balance daily financial tasks, maintain a welcoming lobby, and ensure safety and operational standards while fostering career growth and a positive