Front Desk Supervisor — Guest Experience Lead (Westerville)

Renaissance-Westerville; Westerville (OH); Presencial; USD 25 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive wages

Medical/Dental/Vision plans insurance

Life insurance with ShortTerm and Long

Long-Term disability options

401k with Company Match

Tuition assistance

Discounted room rates at Concord

Training & development and career Adv

Resumo da oferta

Concord is hiring a Front Desk Supervisor to guide a high-performing team and ensure top-tier guest service at our Westerville location. You will oversee front desk operations, train staff, manage check-in/out, and maintain a smooth, welcoming lobby environment.

We offer full-time, on-site work with a benefits package and opportunities for career growth within Concord's hospitality group in Ohio. A high school diploma and strong leadership are required, with flexibility to work evenings and

Qualificações

• High school diploma required; hospitality or leadership experience preferred.
• Strong leadership, communication, and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.
• Basic computer skills and ability to manage financial transactions.
• Professional, reliable, and service-focused.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsabilidades

• Oversee front desk operations and ensure excellent guest service.
• Train, support, and schedule team members.
• Manage check-in/out, reservations, room blocks, and guest requests.
• Monitor room availability and support revenue and inventory controls.
• Handle guest communications, concerns, and service recovery.
• Process payments, balance cash, and complete daily financial tasks.
• Maintain a clean, organized front desk and lobby environment.
• Ensure compliance with safety, security, and operational procedures.

Conhecimentos

Leadership

Communication

Guest service

Multitasking

Detail-oriented

Problem-solving

Financial transactions

Reliability

Flexible schedule

Formação académica

High school diploma

Descrição da oferta de emprego

Concord is hiring a Front Desk Supervisor to guide a high-performing team and ensure top-tier guest service at our Westerville location. You will oversee front desk operations, train staff, manage check-in/out, and maintain a smooth, welcoming lobby environment.

We offer full-time, on-site work with a benefits package and opportunities for career growth within Concord's hospitality group in Ohio. A high school diploma and strong leadership are required, with flexibility to work evenings and