Front Desk Supervisor: Guest Experience Leader

Golden Nugget Laughlin; Laughlin (NV); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Multiple benefit plans

Paid Time Off

401K

Opportunities for advancement

Positive environment

Employee discounts

Community volunteer opportunities

Job summary

Golden Nugget Laughlin is seeking a Front Desk supervisor to welcome guests and oversee daily Front Office and hotel operations, ensuring superior service. This role requires supervising staff, managing occupancy, and coordinating with multiple departments to maintain high standards.

Candidates should have 2+ years hotel experience, strong leadership and communication skills, and fluency in English. This on-site role offers benefits, PTO, and room for advancement within a positive workplace.

Qualifications

• Professional appearance and demeanor.
• 2 years supervisory skills required.
• Minimum age 21.
• Exceptional customer relations skills, detail oriented, leadership, time management and organizational skills.
• Minimum 2 years hotel experience required.
• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
• Excellent interpersonal and communication skills (verbal and written), fluent English.
• Ability to work efficiently, independently and cohesively, producing quality results.
• Knowledge of Hotel Systems such as LMS.

Responsibilities

• Perform duties of Guest Service Representative, VIP Reservationist, and PABX Attendant; familiar with key control.
• Assist in progressive training and discipline of all Guest Services staff.
• Interact with other departments, especially regarding accounting procedures.
• Receive guest complaints and ensure satisfaction or compensation; follow up.
• Attend specialized or cross training as needed by management.
• Assist Hotel Manager in writing/implementing new policies and procedures.
• Oversee daily occupancy levels to maximize room yield.
• Inspect and monitor Hotel, lobby, rooms, and public areas.
• Perform other duties as requested.

Skills

Supervisory skills

Customer relations

Leadership

Time management

Organization

Interpersonal skills

Fluent English

Communication

Problem solving

Tools

LMS

Microsoft Office

Hotel systems (LMS)

Job description

Golden Nugget Laughlin is seeking a Front Desk supervisor to welcome guests and oversee daily Front Office and hotel operations, ensuring superior service. This role requires supervising staff, managing occupancy, and coordinating with multiple departments to maintain high standards.

Candidates should have 2+ years hotel experience, strong leadership and communication skills, and fluency in English. This on-site role offers benefits, PTO, and room for advancement within a positive workplace.