Guest Experience Front Desk Supervisor (Daily Pay)

Schulte Hospitality Group; Reno (NV); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

Life Insurance

401k Plan

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on event tickets, etc.

Job summary

Renaissance Reno Downtown Hotel & Spa (Schulte Hospitality Group) is seeking a dynamic Front Office Supervisor to lead guest services and front desk operations in Reno, NV. This role emphasizes hospitality, teamwork, and a guest-first mindset.

You will supervise front desk staff, ensure smooth check-ins, and maintain the highest standards of service. SHG offers an inclusive, employee-focused environment with benefits and growth opportunities.

Qualifications

• In-depth knowledge of hotel Front Desk operations
• Basic math skills
• Ability to communicate effectively verbally and in writing
• Strong leadership skills
• Ability to exceed expectations of guests and team members
• Excellent time management skills

Responsibilities

• Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale. Treat people with respect.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency.
• Monitors daily status of rooms, rates, discount rates and packages.
• Monitors VIP arrivals.
• Notify Maintenance Department of any maintenance issues.

Skills

Front desk operations

Guest service

Team leadership

Communication

Time management

Job description

Renaissance Reno Downtown Hotel & Spa (Schulte Hospitality Group) is seeking a dynamic Front Office Supervisor to lead guest services and front desk operations in Reno, NV. This role emphasizes hospitality, teamwork, and a guest-first mindset.

You will supervise front desk staff, ensure smooth check-ins, and maintain the highest standards of service. SHG offers an inclusive, employee-focused environment with benefits and growth opportunities.