Guest Service Manager SpringHill Suites Raleigh-Cary

Cmc-Hotels-1; Cary (NC); Sur place; USD 50 000 - 66 000; Plein temps

Avantages offerts par ce poste

Paid Vacation

Paid Personal Leave

Paid Holidays

Medical insurance through BCBS

Short-Term & Long-Term Disability

401(k) with company match

Paid Training and Development

Monthly Incentive Opportunities

Hotel Room Discounts

Career Growth Opportunities

Résumé du poste

CMC Hotels seeks a Guest Service Manager for SpringHill Suites Raleigh-Cary. You will lead the front desk and guest services teams, ensuring exceptional guest experiences and adherence to brand standards.

As part of the Sr. Management Team, you will drive guest service scores, manage shifts, train staff, and collaborate with all departments to optimize operations and room revenue while maintaining daily communication with corporate and property leadership.

Qualifications

• Two years of front desk supervisory experience or 4+ years in front desk operations.
• Bachelor's degree preferred or equivalent experience.
• Strong customer service and communication skills.
• Knowledge of front desk procedures and hotel operations.

Responsabilités

• Oversee front desk and guest services operations, including staff training, meetings, and shift scheduling.
• Address customer complaints and inquiries in a courteous and professional manner.
• Maintain relationships and communication with all departments across the property.
• Ensure accurate room status information is maintained and communicated to relevant teams.
• Coordinate group information, requirements, and budgets for front office activities.
• Monitor and enforce cash-handling and credit policies.

Connaissances

Front desk supervision

Customer service

Communication skills

Team leadership

Formation

Bachelor's degree preferred

Outils

Fosse operating system

Description du poste

Guest Service Manager SpringHill Suites Raleigh-Cary

CMC Hotels is a Raleigh, North Carolina based company specializing in the development, acquisition, repositioning and management of upscale limited service, extended stay and full-service hotels. Our properties lead the market, consistently exceeding operational and financial expectations as well as the guest’s expectation of hospitality.

We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.

We are looking for an engaging and motivating leader to join our CMC Sr. Management Team as the Assistant General Manager of our SpringHill Suites Raleigh-Cary

We offer an array of benefits for all full time employees to include:

• Paid Vacation
• Paid Personal Leave
• Paid Holidays
• Medical Insurance through Blue Cross Blue Shield
• Short-Term & Long-Term Disability Insurance
• 401(k) Retirement Plan with Company Match
• Paid Training and Development
• Monthly Incentive Opportunities
• Hotel Room Discounts at participating properties
• Career Growth Opportunities within CMC Hotels

Job Description: Responsible for the management of all Guest Service Representatives, while implementing company programs, ensuring brand compliance and driving guest service scores.

Job Responsibilities:

• Responsible for all operations of the front desk & guest services, including staff training, meetings & shift scheduling
• Required to tend to customer complaints and queries in a pleasant and levelheaded manner
• Maintain working relationships and communicates with all departments
• Verifies that accurate room status information is maintained and properly communicated
• Updates group information, maintain, monitor & prepares group requirements
• Works within the allocated budget for the front office
• Enforces all cash-handling and credit policies
• Upholds the hotel’s commitment to hospitality
• Maximize room revenue and occupancy by reviewing status daily. Monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees
• Maintain required pars for all front office & stationary supplies
• Monitor guest service scores, daily
• Be knowledgeable of hotel property and in-house events
• Be cognizant of area events and businesses. Develop the ability to provide the information and directions to such
• Must be able to work all aspects of the front office, reservations system, PBX, check-in check-out procedures, etc.
• Provide guests with information concerning hotel policies and amenities/services
• Manage the Preventative Maintenance program ensuring all paperwork is turned into the Corporate office in a timely manner

Job Requirements:

• Be self-motivated and able to work independently
• Strong work ethic and a desire to succeed
• Knowledge of Fosse operating system a plus
• Must be Flexible and able to work split shifts or fill-in shifts when associates call out
• Clean background check, and reliable transportation a must
• Minimum of two years hotel front desk supervisory experience or 4+ years hotel front desk operations
• Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.
• Bachelors degree preferred or equivalent working experience.