Front Desk Team Lead — Guest Experience & Operations

Kids for the Future; Elizabeth (NJ); On-site; USD 42,000 - 65,000; Full time

Job summary

Hilton Elizabeth, NJ is seeking an entry‑level front desk supervisor to support Rooms Operations, including Housekeeping, Recreation, Laundry, and Guest Services. This non-exempt, full-time role focuses on day-to-day activities and maintaining cleanliness and brand standards while assisting in guest arrivals and departures.

You will supervise front desk operations, train staff, resolve guest issues, manage reservations and billing, and collaborate with other departments to maximize occupancy and

Qualifications

• Entry level leadership focusing on day-to-day Rooms Operations.
• Collaborate with departments to maintain standards and guest satisfaction.
• Ensure adherence to brand policies and procedures.

Responsibilities

• Supervise front desk operations to ensure smooth check-ins/outs.
• Lead and train front desk staff to deliver exceptional service.
• Resolve guest complaints promptly and effectively.
• Manage reservations, room assignments, and inventory for occupancy.
• Ensure accurate cash handling and billing by staff.

Skills

Front desk supervision

Guest service leadership

Staff training

Cash handling

Operations coordination

Tools

Hilton systems

Job description

Hilton Elizabeth, NJ is seeking an entry‑level front desk supervisor to support Rooms Operations, including Housekeeping, Recreation, Laundry, and Guest Services. This non-exempt, full-time role focuses on day-to-day activities and maintaining cleanliness and brand standards while assisting in guest arrivals and departures.

You will supervise front desk operations, train staff, resolve guest issues, manage reservations and billing, and collaborate with other departments to maximize occupancy and