Guest Experience Leader - Front Desk Manager

Entertimeonline; North Platte (NE); On-site; USD 26,000 - 29,000; Full time

Job summary

Wilkinson Companies in North Platte, NE is seeking a hands-on Guest Services Manager to lead our Front Desk team and ensure every guest experiences warmth, efficiency, and personal attention.

This role oversees daily Front Desk operations, coaches and develops staff, handles guest questions and service recoveries, and works with hotel leadership to uphold safety, confidentiality, and professional standards while maintaining a welcoming environment.

Qualifications

• Experience in hotel Front Desk or Guest Services leadership.
• Strong communication with guests and team members.
• Ability to coach, train and develop staff.

Responsibilities

• Lead Front Desk and Guest Services teams to deliver excellent service.
• Create schedules and ensure coverage for all shifts.
• Address guest questions, concerns and service recovery professionally.
• Provide ongoing coaching and performance evaluations.
• Maintain Front Desk procedures and ensure staff training.
• Collaborate with hotel leadership to support operations.

Skills

Guest service

Communication

Leadership

Team player

Problem solving

Flexibility

Job description

Wilkinson Companies in North Platte, NE is seeking a hands-on Guest Services Manager to lead our Front Desk team and ensure every guest experiences warmth, efficiency, and personal attention.

This role oversees daily Front Desk operations, coaches and develops staff, handles guest questions and service recoveries, and works with hotel leadership to uphold safety, confidentiality, and professional standards while maintaining a welcoming environment.