Guest Experience Manager

The Revolution Hotel; Conway (NH); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401K plan

Paid time off

Job summary

The North Conway Grand Hotel, under Olympia Hospitality, seeks a Guest Service Manager to oversee front desk operations, drive guest satisfaction, and support staff development. You will collaborate with leadership to optimize profitability while ensuring a welcoming guest experience.

Ideal candidates bring 2+ years in guest services, a people-first approach, and the ability to train and mentor front desk teams in a dynamic hotel environment.

Qualifications

• 2+ years guest services experience required, hotel environment preferred.
• Associates degree or equivalent work experience.
• Bilingual in Spanish is a plus.

Responsibilities

• Oversee the safe and efficient operation of the front desk.
• Maximize profitability and ensure high levels of guest satisfaction.
• Provide training, support, and resources to the front desk staff.

Skills

Leadership

Customer Service

People Skills

Communication Skills

Problem-Solving & Analytical Skills

Judgment & Discretion

Organizational & Time Management

Aptitude & Adaptability

Composure

Attention to Detail

Computer skills/ Technical Aptitude

Training

Education

Associates degree or equivalent work experience

Spanish language proficiency (bonus)

Job description

The North Conway Grand Hotel, under Olympia Hospitality, seeks a Guest Service Manager to oversee front desk operations, drive guest satisfaction, and support staff development. You will collaborate with leadership to optimize profitability while ensuring a welcoming guest experience.

Ideal candidates bring 2+ years in guest services, a people-first approach, and the ability to train and mentor front desk teams in a dynamic hotel environment.