Front Desk Supervisor & Guest Experience Lead

Sage Hospitality Group; Denver (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision insurance

401(k) with employer match

Paid time off

Tuition Reimbursement

Job summary

Sage Hospitality Group in Denver seeks a Front Desk Supervisor to lead the front office team, handle guest inquiries, and ensure smooth operation and exceptional service. You will oversee check-ins/outs, cash handling, and guest accounting while coaching staff to maintain high standards.

The role requires strong communication, customer service, and supervisory skills, with attention to detail in a fast-paced hospitality environment.

Qualifications

• High school education or equivalent experience.
• 1+ year of employment experience in a related position.
• Understanding of hotel front office procedures.
• Knowledge of cash handling procedures and basic math.

Responsibilities

• Supervise the front desk operations to ensure high-quality service.
• Train and coach front desk team members.
• Resolve customer issues and guest concerns promptly and professionally.
• Execute check-in/check-out procedures and manage guest accounts.
• Maintain accurate cash handling and record-keeping.
• Promote hotel services and upsell room nights where appropriate.

Skills

Front desk supervision

Customer service

Supervisory skills

Cash handling

Computer literacy

Communication skills

Education

High school education

Tools

POS system

Cash register

Job description

Sage Hospitality Group in Denver seeks a Front Desk Supervisor to lead the front office team, handle guest inquiries, and ensure smooth operation and exceptional service. You will oversee check-ins/outs, cash handling, and guest accounting while coaching staff to maintain high standards.

The role requires strong communication, customer service, and supervisory skills, with attention to detail in a fast-paced hospitality environment.