Guest Experience Leader, Front Desk

Socket.dev; Herndon (VA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

401(k) Retirement Program

Paid Life Insurance

Tuition Reimbursement

Discounted Room Rates for Team Members

Job summary

Embassy Suites by Hilton Dulles Airport in Herndon, VA seeks a Front Desk Supervisor to ensure outstanding guest service and smooth hotel operations. You will lead front desk staff, manage schedules, and implement service programs to drive guest satisfaction and occupancy goals.

Required is a high school diploma or GED and 1+ years in guest service; strong communication and organizational skills are essential in this fast-paced environment with a focus on teamwork and integrity.

Qualifications

• High school diploma or GED required.
• 1+ years of guest service experience preferred in hospitality.
• Excellent verbal communication skills.
• Attention to detail and ability to work in a fast-paced environment.
• Ability to lift, push and pull up to 75 pounds occasionally.

Responsibilities

• Oversee front desk operations to ensure outstanding guest service.
• Lead and train front desk staff; manage scheduling to meet business needs.
• Drive revenue and profitability through service initiatives and occupancy
• Monitor quality and enforce standards; address guest needs promptly.
• Ensure compliance with safety, procedures and working guidelines.

Skills

Guest Service

Communication

Attention to Detail

Education

High School Diploma or GED

Job description

Embassy Suites by Hilton Dulles Airport in Herndon, VA seeks a Front Desk Supervisor to ensure outstanding guest service and smooth hotel operations. You will lead front desk staff, manage schedules, and implement service programs to drive guest satisfaction and occupancy goals.

Required is a high school diploma or GED and 1+ years in guest service; strong communication and organizational skills are essential in this fast-paced environment with a focus on teamwork and integrity.