Guest Experience Manager - Front Desk

B.-F.-Saul-Hospitality-Group-; Herndon (VA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Short & Long Term Disability

Vacation Policy

Weekly Pay

401(k) Retirement Program

Tuition Reimbursement

Job summary

Embassy Suites by Hilton Dulles Airport in Herndon, VA is seeking a Front Desk Manager to lead the front desk team and ensure outstanding guest service.

You will manage staff, optimize revenue and occupancy, and align with corporate standards while training teammates to uphold service excellence. This role reports to leadership, requires 2+ years of guest service experience and 1+ year of supervision, and offers a comprehensive benefits package.

Qualifications

• 2+ years of customer service experience.
• 1+ years of supervisory/management experience.
• Detail oriented with strong communication and problem-solving skills.

Responsibilities

• Lead and manage front desk operations and staff performance.
• Ensure guest satisfaction by maintaining service standards.
• Drive revenue and control costs through staffing and scheduling.
• Provide training, coaching and development for front desk team.
• Maintain compliance with policies and safety procedures.

Skills

Customer service

Supervisory/management

Education

High school diploma or GED

College degree or equivalent experience preferred

Job description

Embassy Suites by Hilton Dulles Airport in Herndon, VA is seeking a Front Desk Manager to lead the front desk team and ensure outstanding guest service.

You will manage staff, optimize revenue and occupancy, and align with corporate standards while training teammates to uphold service excellence. This role reports to leadership, requires 2+ years of guest service experience and 1+ year of supervision, and offers a comprehensive benefits package.