Guest Experience Agent — Front Desk

Embassy Suites by Hilton Dulles Airport; Herndon (VA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Short & Long Term Disability

401(k) Retirement Program

Tuition Reimbursement

Discounted Room Rates

Complimentary Room Stays

Weekly Payroll

Job summary

Embassy Suites by Hilton Dulles Airport in Herndon, VA is seeking a friendly Front Desk Associate to warmly greet guests, check them in and out, and support reservations.

You will post charges, manage cash, and be proficient with the Front Office system. The role requires flexibility for nights, weekends, and holidays, and a team-oriented attitude.

We offer well-being benefits, retirement plans, tuition reimbursement, and generous team perks including discounted and complimentary room rates.

Qualifications

• High work ethic and self-initiative.
• May be required to work nights, weekends, and holidays.
• Team member who provides great experiences for our guests

Responsibilities

• Greet and communicate cordially with guests, promptly checking them in and out.
• Post all charges accurately and efficiently.
• Know how to use Front Office system for daily transactions.
• Handle cash, checks, and credit card information correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation procedures.

Skills

Work ethic

Team player

Schedule flexibility

Job description

Embassy Suites by Hilton Dulles Airport in Herndon, VA is seeking a friendly Front Desk Associate to warmly greet guests, check them in and out, and support reservations.

You will post charges, manage cash, and be proficient with the Front Office system. The role requires flexibility for nights, weekends, and holidays, and a team-oriented attitude.

We offer well-being benefits, retirement plans, tuition reimbursement, and generous team perks including discounted and complimentary room rates.