Hotel Front Desk Leader: Guest Experience

SmartRecruiters, Inc.; King of Prussia (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Hotel Front Desk Supervisor to assist the Hotel Manager with daily front desk operations, oversee staff, and deliver guest-focused service. You will hire, train, schedule, handle inquiries, resolve complaints, and ensure knowledge of rates, policies, and procedures.

Proficiency with hotel software and a strong commitment to confidentiality and compliance are essential. This role requires supervision experience and a customer-service mindset to support a

Qualifications

• Three years of experience as a front desk clerk.
• Supervisory experience preferred.
• Ability to use hotel software systems for management.

Responsibilities

• Hire, supervise, train, evaluate work performance, and administer counseling for staff members.
• Prepare the weekly work schedule and maintain time and attendance records.
• Respond quickly and accurately to guest inquiries regarding hotel procedures and property information.
• Resolve customer complaints or disputes.
• Able to perform duties of a Hotel Clerk as needed.
• Possess knowledge of room rates, types, availability, hotel policies, and procedures.
• Utilize computer system for various front desk and office procedures.
• Maintain strict accountability of guest coupon books.
• Ensure departmental adherence to applicable company and regulatory policies.
• Other related projects and/or duties as assigned by management.

Skills

Customer service

Communication

Interpersonal skills

Supervisory experience

Tools

Hotel management software

Job description

Boyd Gaming Corporation is seeking a Hotel Front Desk Supervisor to assist the Hotel Manager with daily front desk operations, oversee staff, and deliver guest-focused service. You will hire, train, schedule, handle inquiries, resolve complaints, and ensure knowledge of rates, policies, and procedures.

Proficiency with hotel software and a strong commitment to confidentiality and compliance are essential. This role requires supervision experience and a customer-service mindset to support a