Front Office Supervisor

Loews Hotels & Co; Coral Gables, Northern (FL, KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Loews Coral Gables Hotel is seeking a Front Office Supervisor to lead the guest services team at the heart of the property. You will oversee daily front desk operations, mentor staff, and ensure an exceptional guest experience with a focus on service standards and efficiency.

The role requires leadership experience in hotel guest services, strong communication, and the ability to manage multiple tasks in a fast-paced environment. Familiarity with Opera PMS and budgeting is a plus.

Qualifications

• Minimum two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with Property Management System, Opera preferred.

Responsibilities

• Oversee daily front office operations, ensuring smooth service delivery.
• Mentor and develop team members to meet Loews service standards.
• Monitor guest feedback and resolve concerns to boost satisfaction.

Skills

Guest Service

Leadership

Communication

Multitasking

Tools

Opera System

Job description

## Front Office SupervisorApply: FL - Coral Gables - Loews Coral Gables: Full time: Posted Yesterday: R0088863Loews Coral Gables Hotel offers careers at a AAA Four-Diamond property in the heart of The Plaza Coral Gables. Team members support 242 guestrooms, four dining outlets, a spa, fitness center, rooftop pool, and 30,000 square feet of indoor/outdoor event space near Miracle Mile. **Who We Are**: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. **Growth and belonging start here**; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. **What We Offer**:* Competitive health & wellness benefits, 401(k) & company match* Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement* Training & Development opportunities, career growth* Tuition Reimbursement* Pet Insurance* Team Member Hotel Rates, other discounts, perks and more* Subsidized Parking Rates* Complimentary meals in Team Member Café while working* *Benefits are subject to eligibility and may vary by position* **What We’re Looking For**:A passionate and driven Front Office Supervisor who will lead our guest services team with confidence and care. In this role, you’ll be the heartbeat of the front desk—ensuring every interaction reflects Loews Hotels’ commitment to exceptional hospitality. You’ll champion service excellence, inspire your team, and create experiences that leave lasting impressions.**Who You Are**:* **Natural Leader**: You motivate and empower others, fostering a culture of collaboration and positivity* **Guest Experience Champion**: You anticipate needs and go above and beyond to deliver unforgettable stays* **Clear Communicator**: You engage guests and team members with professionalism and warmth* **Proactive Problem Solver**: You thrive under pressure, making smart decisions quickly and effectively* **Organized Multitasker**: You manage priorities seamlessly in a fast-paced environment* Veterans and military spouses are encouraged to apply**What You’ll Do**:* Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery* Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards* Monitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyalty* Coordinate room assignments and collaborate with housekeeping to meet guest preferences* Design and deliver training programs that elevate team skills and operational excellence* Serve as the primary point of contact for internal and external inquiries* Conduct audits, maintain accurate financial records, and analyze performance metrics* Prepare operational and guest experience reports for management review* Partner on initiatives to promote hotel services and improve efficiency* Handle emergencies with professionalism, ensuring guest and team safety* Regular attendance in conformance with standards* May be required to work varying schedules to reflect business needs* Required to attend all mandatory training sessions and meetings* Perform other duties as assigned**Your Qualifications Include**:* Minimum of two years guest service experience in hotel hospitality preferred* Minimum one-year guest service leadership role preferred* Experience with previous Property Management System, preferred Opera System* Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred* Ability to stand for long periods of time required**Who You’ll Supervise**:* Front Desk Team* Guest Services Team