Guest Experience Leader - Food Safety & Training

Chipotle Mexican Grill group; Virginia Beach (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

Chipotle Mexican Grill is seeking a Service Leader to ensure a positive customer experience by maintaining safe and high-quality food and by training a capable restaurant crew. This role requires standing on the line, proactive task completion, and collaboration with the team to meet service goals.

You will supervise line operations, monitor breaks and shifts, and support crew development, aiming to uphold our standards of food safety and guest satisfaction across all shifts.

Qualifications

• Food safety knowledge and hands-on practice.
• Ability to deliver high-quality food and service.
• Strong communication and team coordination.

Responsibilities

• Ensure great tasting, high quality food is served.
• Support and enforce food safety practices (hand washing, glove changes, temp checks).
• Resolve customer incidents to maintain positive experiences.
• Monitor crew breaks, shifts, and line schedules; keep line running smoothly.
• Develop and cross-train front-of-house crew; assist with performance reviews.

Skills

Food safety

Customer service

Team leadership

Job description

Chipotle Mexican Grill is seeking a Service Leader to ensure a positive customer experience by maintaining safe and high-quality food and by training a capable restaurant crew. This role requires standing on the line, proactive task completion, and collaboration with the team to meet service goals.

You will supervise line operations, monitor breaks and shifts, and support crew development, aiming to uphold our standards of food safety and guest satisfaction across all shifts.