Guest Experience Lead — Flexible Schedule & Growth

McDonald's; Worcester (MA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Enhanced Safety Measures

Flexible Scheduling

Health Insurance

401K

Sick Pay

Free Meals during work

30% off family meals every day

Free Uniforms

World Class Training

Employee Rewards

Archways to Opportunity

Tuition Reimbursement – up to $3,000

Job summary

McDonald’s is hiring a part-time Guest Experience Leader to engage customers at every stage of the journey, from greeting to seating and ordering assistance. You’ll help guests use self-order kiosks, resolve concerns, and keep the restaurant clean and welcoming.

Join a team that values safety, career development, and family-friendly scheduling, with benefits like tuition assistance and training opportunities to advance your education and skills.

Responsibilities

• Checking in with guests to inquire about the food and restaurant experience, ensuring that they have everything they need
• Expertly handle guest concerns and know when it is appropriate to bring an issue to management
• Assisting guests with the self-order kiosks and troubleshooting common issues
• Partnering with other restaurant employees to ensure that the restaurant is clean, well maintained, and ready to meet guests’ needs at all times
• Paying special attention to assist families with children and guests with special needs
• Sharing the latest restaurant promotions and special offers with guests, including deals on the Mobile Order & Pay app
• Identifying potential areas of improvement and sharing these opportunities with management

Job description

McDonald’s is hiring a part-time Guest Experience Leader to engage customers at every stage of the journey, from greeting to seating and ordering assistance. You’ll help guests use self-order kiosks, resolve concerns, and keep the restaurant clean and welcoming.

Join a team that values safety, career development, and family-friendly scheduling, with benefits like tuition assistance and training opportunities to advance your education and skills.