Guest Experience Leader – Fast-Paced Hospitality Ops

daveandbusters; Tyler (TX); On-site; USD 66,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

Health benefits

Dental & Vision

Disability insurance

Employee assistance

Legacy fund

401K match

Free meals

Free gameplay

Growth opportunities

Two brands under one roof

Equal opportunity employer

Job summary

Dave & Buster's Tyler, TX is seeking an Assistant General Manager to lead both front-of-house and back-of-house operations under the General Manager's guidance. You will drive guest satisfaction, coach teams, and oversee daily financial performance.

The role demands 5+ years in restaurant/hospitality, strong cost and labor controls, and willingness to work weekends, nights, and holidays in a fast-paced venue.

Qualifications

• 21+ years of age
• 5+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor
• Strong business acumen
• Ability to lead a team to create a memorable guest experience
• The ability to work weekends, nights and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions.

Responsibilities

• Promotes positive employee relations, including effective delegation of managerial duties and fostering high staff morale
• Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets
• Assures the execution of staff training programs.
• Assures staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience.
• Deliver an unparalleled guest experience through the best combination of food, drinks, and games
• Maintain a safe and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to operating standards and procedures

Skills

Leadership

Team management

Financial acumen

Guest experience

Communication

Job description

Dave & Buster's Tyler, TX is seeking an Assistant General Manager to lead both front-of-house and back-of-house operations under the General Manager's guidance. You will drive guest satisfaction, coach teams, and oversee daily financial performance.

The role demands 5+ years in restaurant/hospitality, strong cost and labor controls, and willingness to work weekends, nights, and holidays in a fast-paced venue.