Guest Experience Leader - Fast-Paced Restaurant Ops

Dave & Buster's Inc.; Gaithersburg (MD); On-site; USD 62,000 - 73,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

Health insurance

Dental insurance

Vision insurance

Disability insurance

401K matching

Free meals

Free gameplay

Growth opportunities

Job summary

Dave & Buster's Inc. in Gaithersburg, MD is seeking an Operations Manager to provide leadership, supervision, and direction on initiatives and standards that drive guest satisfaction and business results.

You will oversee all aspects of the business, from details to big picture, and manage cost of goods sold and labor. The role requires 2+ years in hospitality, weekend/night availability, and a passion for a fast-paced entertainment environment.

Qualifications

• 21+ years of age
• 2+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor
• Ability to lead a team to create a memorable guest experience
• True leadership capabilities
• The ability to work weekends, nights, and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions

Responsibilities

• Developing and leading hourly team members to exceed guest’s expectations
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions
• Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and contentious professional development
• Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results

Job description

Dave & Buster's Inc. in Gaithersburg, MD is seeking an Operations Manager to provide leadership, supervision, and direction on initiatives and standards that drive guest satisfaction and business results.

You will oversee all aspects of the business, from details to big picture, and manage cost of goods sold and labor. The role requires 2+ years in hospitality, weekend/night availability, and a passion for a fast-paced entertainment environment.