Assistant General Manager — Lead Guest Experience & Team

Dave & Buster's Management Corporation, Inc.; Memphis (TN); On-site; USD 70,000 - 82,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Long & Short‑t

Disability (Long & Short-term)

Employee Assistance Program

401K matching plan

FREE food

FREE gameplay

FUN work environment

Grow your career!

Job summary

Dave & Buster’s Memphis is actively seeking an Assistant General Manager to provide leadership across front-of-house and back-of-house operations, aligning with the General Manager to uphold standards and drive results in our fast-paced restaurant and entertainment venue.

You will oversee staffing, training, guest service, and financial performance, balancing guest satisfaction with efficiency while guiding a large leadership team through busy weekends, nights, and long shifts in a dynamic

Qualifications

• 21+ years of age.
• 5+ years of Restaurant/Hospitality Experience.
• Proficient in managing the cost of goods sold and labor.
• Strong business acumen.
• Ability to lead a team to create a memorable guest experience.
• The ability to work weekends, nights and holidays.
• Not afraid to work in a fast-paced, noisy environment with distracting conditions.

Responsibilities

• Promotes positive employee relations, including effective delegation of managerial duties and fostering high staff morale.
• Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets.
• Assures the execution of staff training programs.
• Assures staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience.
• Deliver an unparalleled guest experience through the best combination of food, drinks, and games.
• Maintain a safe and secure environment for all guests and staff.
• Continuously improves operational execution through attention to detail and adherence to operating standards and procedures.

Skills

Hospitality exp

Cost control

Labor management

Business acumen

Team leadership

Availability weekends

Job description

Dave & Buster’s Memphis is actively seeking an Assistant General Manager to provide leadership across front-of-house and back-of-house operations, aligning with the General Manager to uphold standards and drive results in our fast-paced restaurant and entertainment venue.

You will oversee staffing, training, guest service, and financial performance, balancing guest satisfaction with efficiency while guiding a large leadership team through busy weekends, nights, and long shifts in a dynamic