Guest Experience Leader – Fast, Friendly Front End

Lowes Foods, LLC; Chapel Hill (NC); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Lowes Foods, LLC in Chapel Hill, NC is seeking a Front End Supervisor to ensure every guest checkout is fast and friendly by enforcing Guest Service Standards and Policies. You will manage front end traffic, coordinate with the Store Manager to schedule adequate coverage, and guide cashiers and hosts to maintain high service levels throughout shifts.

The role emphasizes training and development of front end hosts, delivering on-the-job feedback, handling guest requests, refunds, and approvals

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front end operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Maintains Guest Service Standards and Policies to ensure fast and pleasant checkout experience.
• Manages guest traffic flow and supervises front end operations.
• Coordinates scheduling with Store Manager to provide appropriate service levels.
• Trains cashiers to call additional hosts and handle guest requests promptly.

Skills

Friendly personality

Ability to work with others

Ability to lift 25 lbs occasionally

Reading and direction comprehension

Knowledge of front end operations

Supervising people

Willingness to learn multiple tasks

Communication and guest service skills

Stand for extended periods

Mathematical skills

Computer proficiency

Job description

Lowes Foods, LLC in Chapel Hill, NC is seeking a Front End Supervisor to ensure every guest checkout is fast and friendly by enforcing Guest Service Standards and Policies. You will manage front end traffic, coordinate with the Store Manager to schedule adequate coverage, and guide cashiers and hosts to maintain high service levels throughout shifts.

The role emphasizes training and development of front end hosts, delivering on-the-job feedback, handling guest requests, refunds, and approvals