Guest Experience Leader - Fast, Friendly Checkout

Lowes Foods; Jamestown (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Lowes Foods in Jamestown, NC is seeking a Front End Supervisor to oversee checkout operations and ensure every guest receives the fastest, friendliest service through consistent execution of our Guest Service Standards.

The role includes training cashiers, coordinating hosts, managing schedules, resolving guest issues promptly, and upholding front end policies while maintaining a clean, safe, and welcoming front end area.

Qualifications

• Friendly, approachable demeanor essential for guest interactions.
• Ability to work well with others and contribute to a team.
• Capable of lifting 25 lbs occasionally and 15 lbs constantly as needed.
• Ability to read and understand information and directions clearly.
• Knowledge of front end operations and checkout flow.
• Ability to supervise people including training and development.
• Willingness to learn multiple tasks and technical requirements.
• Strong communication and guest service skills.
• Ability to stand for extended periods.
• Basic math skills and accuracy with transactions.
• Comfort with computers and POS systems.

Responsibilities

• Maintain Guest Service Standards across the front end.
• Ensure front end policies and No Noticeable Wait guidelines are followed.
• Manage guest traffic flow and assist with hosting and customer interaction.
• Collaborate with Store Manager and Guest Service Manager to optimize scheduling within labor guides.
• Train cashiers and call for additional hosts as needed.
• Handle guest requests, refunds, overrides, and approvals promptly and professionally.
• Keep front end clean, neat, and free of clutter; ensure parking lot remains debris-free.
• Model professional behavior in speech, dress, and conduct.
• Block unused check lanes when not in use and monitor policy compliance.
• Enforce asset protection and shrink control policies at the front end.
• Provide training and direction to hosts not meeting standards; give on-the-job feedback.
• Communicate issues and underperforming areas to guest service management.
• Perform guest orders and assist as cashier or guest service clerk as needed.
• Perform other duties as assigned by management.

Skills

Friendly, outgoing personality

Teamwork

Lifting ability (25 lbs occasionally,

Job description

Lowes Foods in Jamestown, NC is seeking a Front End Supervisor to oversee checkout operations and ensure every guest receives the fastest, friendliest service through consistent execution of our Guest Service Standards.

The role includes training cashiers, coordinating hosts, managing schedules, resolving guest issues promptly, and upholding front end policies while maintaining a clean, safe, and welcoming front end area.