Guest Experience Supervisor

W. Lee Flowers; Hickory (NC); On-site; USD 33,000 - 52,000; Full time

Job summary

Lowe's Foods in Hickory, NC is seeking a Front End Supervisor to oversee checkout operations and ensure the fastest, friendliest service for every guest. You will help maintain the front end with consistent policies and a welcoming atmosphere.

You will train and guide hosts and cashiers, manage guest flow, handle requests and refunds, and ensure the front end stays clean and efficient. The role requires strong communication, teamwork, and basic math skills, with a focus on guest satisfaction.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front end operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Maintains front end Guest Service Standards.
• Manages guest traffic flow at the front end and bagging area, ensuring efficiency.
• Works with Store Manager and Guest Service Manager to align schedules with labor guidelines.
• Trains cashiers to call additional hosts and handles guest requests and refunds promptly.

Skills

Friendly personality

Team leadership

Customer service

Communication skills

Lift 25 lbs

Supervisory skills

Job description

Lowe's Foods in Hickory, NC is seeking a Front End Supervisor to oversee checkout operations and ensure the fastest, friendliest service for every guest. You will help maintain the front end with consistent policies and a welcoming atmosphere.

You will train and guide hosts and cashiers, manage guest flow, handle requests and refunds, and ensure the front end stays clean and efficient. The role requires strong communication, teamwork, and basic math skills, with a focus on guest satisfaction.