Guest Service Excellence Leader

Lowes Foods; Wilkesboro (NC); On-site; USD 35,000 - 48,000; Full time

Job summary

Lowes Foods is seeking a Front End Supervisor to oversee guest service at the checkout area in Wilkesboro, NC. You will ensure efficient, friendly service by enforcing standards and coordinating with management on staffing and training.

You will train cashiers, assist with guest orders, and help maintain a clean and welcoming front end. Strong communication and numerical skills are essential for success in this role.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Lift up to 25 lbs occasionally and 15 lbs constantly.
• Read and understand information and direction.
• Knowledge of front end operations.
• Ability to supervise people including training and development.
• Willingness to learn multiple tasks and technical requirements.
• Effective communication and guest service skills.
• Stand for extended periods.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Supervise and ensure guest service standards are met at the front end.
• Train cashiers and hosts to support front end operations.
• Process guest orders and perform cashier duties as needed.
• Maintain clean, organized front end area and assist with scheduling to meet labor guidelines.
• Communicate issues to management and provide feedback for performance improvement.

Skills

Friendly personality

Teamwork

Supervisory ability

Customer service

Mathematical skills

Computers/point-of-sale

Physical stamina

Education

High school diploma or equivalent

Tools

POS systems

Job description

Lowes Foods is seeking a Front End Supervisor to oversee guest service at the checkout area in Wilkesboro, NC. You will ensure efficient, friendly service by enforcing standards and coordinating with management on staffing and training.

You will train cashiers, assist with guest orders, and help maintain a clean and welcoming front end. Strong communication and numerical skills are essential for success in this role.