Guest Experience Leader

Lowes Foods; Wendell (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Lowes Foods in Wendell, NC is seeking a Front End Supervisor to supervise guest checkout experiences and uphold the Guest Service Standards and Policies. The role emphasizes fast, pleasant service, staff training, and positive interaction with guests in a busy store environment.

The position involves ensuring schedule alignment with labor guides, coaching cashiers, and maintaining a clean, welcoming front end. A friendly, team-oriented attitude and strong communication are essential.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs consistently and 50 lbs occasionally.
• Ability to read and understand information and direction.
• Knowledge of bakery operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication, guest service and selling skills.
• Must be at least 18 years old.
• Ability to bend, kneel and stand for extended periods of time.
• Ability to communicate with the Store Manager and Merchandiser.
• Ability to work well with computers.

Responsibilities

• Maintain front end Guest Service Standards.
• Ensure front end standards are met at all times.
• Manage guest traffic flow at the front end.
• Assist with scheduling to meet service levels.
• Train cashiers to call additional hosts as needed.
• Handle guest requests, refunds, overrides and approvals promptly.
• Keep front end clean and organized; parking lot clear of debris.
• Act as a positive role model for front end hosts.
• Block unused check lanes when not in use.
• Monitor and enforce front end policies related to asset protection.
• Provide training and direction to hosts not meeting standards.
• Communicate issues to guest service manager and hosts.
• Provide constant on-the-job feedback to front end hosts.
• Process guest orders (including cashier tasks).
• Perform other duties as assigned by management.

Skills

Friendly personality

Teamwork skills

Effective communication

Guest service experience

Lift 25 lbs

Read and understand information

Supervise people

Willingness to learn

Computer literacy

Tools

POS systems

Job description

Lowes Foods in Wendell, NC is seeking a Front End Supervisor to supervise guest checkout experiences and uphold the Guest Service Standards and Policies. The role emphasizes fast, pleasant service, staff training, and positive interaction with guests in a busy store environment.

The position involves ensuring schedule alignment with labor guides, coaching cashiers, and maintaining a clean, welcoming front end. A friendly, team-oriented attitude and strong communication are essential.