Guest Experience Lead - Elevate Customer Connections

lululemon; Edgartown (MA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon is seeking a Guest Experience Lead to ensure every guest receives a high-quality in-store experience. You will lead from the floor, provide technical product education, and drive daily sales targets while supporting team development.

The role involves supervising on duty, contributing to hiring decisions, and fostering an inclusive, energetic store environment in a dynamic retail setting.

Qualifications

• 1 year retail or customer experience.
• Some experience in leading, mentoring, or delegating with others.

Responsibilities

• Lead from the floor to deliver an exceptional guest experience.
• Provide technical product education to guests and articulate product value.
• Review daily metrics to drive sales goals and motivate the team.
• Assist with store operations and open/close procedures as needed.
• Participate in hiring and onboarding to grow the team.

Skills

Retail experience

Customer service

Education

High school diploma

Job description

lululemon is seeking a Guest Experience Lead to ensure every guest receives a high-quality in-store experience. You will lead from the floor, provide technical product education, and drive daily sales targets while supporting team development.

The role involves supervising on duty, contributing to hiring decisions, and fostering an inclusive, energetic store environment in a dynamic retail setting.