Guest Experience Leader: Elevate Service & Sales

Lululemon Athletica; New York (NY); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health & dental benefits

Mental health plans

Paid time off

Retirement plan matching

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon Athletica in New York seeks a Guest Experience Lead to drive an outstanding in-store experience, leading from the floor and delivering technical product education tailored to each guest.

You will be part of the store leadership team, shaping daily sales performance, coaching teammates, and contributing to hiring decisions while maintaining an inclusive, energetic work environment.

Qualifications

• 1 year retail or customer experience.
• Some experience in leading, mentoring, or delegating with others.

Responsibilities

• Lead from the floor to deliver an exceptional guest experience.
• Provide technical product education to guests and assist when needed.
• Attend to hiring processes, onboarding, and training of team members.
• Open and close the store following procedures and ensure readiness for guests.
• Monitor daily metrics and motivate the team to achieve sales goals.

Skills

Retail experience

Leadership

Communication

Guest experience

Team collaboration

Education

High school diploma/GED

Job description

lululemon Athletica in New York seeks a Guest Experience Lead to drive an outstanding in-store experience, leading from the floor and delivering technical product education tailored to each guest.

You will be part of the store leadership team, shaping daily sales performance, coaching teammates, and contributing to hiring decisions while maintaining an inclusive, energetic work environment.