Guest Services Manager - Elevate Guest Experience & Lead Team

Kaizen Lab Inc.; Myrtle Beach, Northern (SC, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401K Plan (matched)

Vision and Dental insurance

Disability, Life, and Accident ins.

Paid Vacation

Referral Program

Bereavement leave

Job summary

Grande Shores Resort in Myrtle Beach seeks a Guest Services Manager to lead the front desk team and ensure the best guest experience. You will manage front desk operations, train staff, handle discrepancies, and coordinate with other departments to boost efficiency and guest satisfaction.

The ideal candidate will communicate effectively, work well in a team, and maintain high service standards while adhering to hotel policies and procedures.

Qualifications

• Available to work a flexible schedule including weekends and holidays.
• High School Diploma.
• Previous front desk / customer service experience.
• Managerial experience is preferred.
• Excellent leadership, management, and team building skills.
• Must have strong verbal and written communication skills.
• Proficient Computer Skills.
• Ability to multitask, prioritize, and manage time.

Responsibilities

• Establish and manage front desk operations/systems; partner with other departments to address guest needs and concerns.
• Schedule and conduct training.
• Perform duties in line with company policies and procedures.
• Assign duties and observe performance; conduct feedback and reviews.
• Resolve front desk discrepancies; manage reservations and guest registrations.
• Assist in developing walk-in rates for last-minute bookings.
• Coordinate activities with other departments to improve efficiency and guest satisfaction.
• Ensure monthly staff meetings and trainings are conducted.
• Investigate guest complaints and resolve issues promptly.
• Demonstrate leadership to inspire the team to exceed standards.
• Maintain emergency and security procedures monthly.
• Maintain supplies and inventory for front desk operations.
• Plan and organize front desk, bell services, and PBX operations.
• Welcome guests and address service needs; work with Sales on group rates.
• Attend staff meetings and assist General Manager with projects.

Skills

Leadership

Management

Team building

Communication

Computer Skills

Multitasking

Prioritization

Time management

Education

High School Diploma

Job description

Grande Shores Resort in Myrtle Beach seeks a Guest Services Manager to lead the front desk team and ensure the best guest experience. You will manage front desk operations, train staff, handle discrepancies, and coordinate with other departments to boost efficiency and guest satisfaction.

The ideal candidate will communicate effectively, work well in a team, and maintain high service standards while adhering to hotel policies and procedures.