Guest Experience Leader: Drive WOW Service & Store Success

Five Below Inc; Friendswood (TX); On-site; USD 17,000 - 24,000; Full time

Job summary

Five Below is seeking an experienced store leadership professional in a fast-paced retail environment to drive customer service excellence and oversee daily store operations in our Texas location. You will lead front-end operations, merchandise presentation, and front-line teams to meet brand standards and guest satisfaction.

The role requires strong communication, multi-tasking, and the ability to manage opening/closing routines while maintaining store cleanliness and safety.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Skills

Leadership

Customer service

Communication

Multi-tasking

Problem solving

Education

High school diploma

College experience preferred

Job description

Five Below is seeking an experienced store leadership professional in a fast-paced retail environment to drive customer service excellence and oversee daily store operations in our Texas location. You will lead front-end operations, merchandise presentation, and front-line teams to meet brand standards and guest satisfaction.

The role requires strong communication, multi-tasking, and the ability to manage opening/closing routines while maintaining store cleanliness and safety.