Guest Experience Leader - Beauty Retail & Services

Ulta; Chicago (IL); On-site; USD 41,000 - 51,000; Full time

Job summary

Ulta Beauty in Chicago seeks an Experience Manager to lead a high-performing team of stylists, estheticians, guest coordinators, and managers, driving guest experience and top-line sales across services and retail.

This role emphasizes performance, people development, and process discipline to enhance NPS and store profitability, with responsibilities spanning scheduling, training, and inventory control.

Qualifications

• Bachelor’s degree preferred.
• Cosmetology license and/or cosmetology management license where required by state law.
• 2–3+ years of relevant, fast-paced retail management experience or equivalent.

Responsibilities

• Lead a high-performing team of stylists, estheticians, guest coordinators and managers.
• Drive guest experience, services, and retail sales to achieve store goals.
• Ensure compliance with company policies, procedures, and standards.
• Schedule staff and manage payroll to maximize productivity within budget.

Skills

Leadership

Retail management

Communication

Education

Cosmetology license

Bachelor’s degree

Tools

POS System

Microsoft Office

Job description

Ulta Beauty in Chicago seeks an Experience Manager to lead a high-performing team of stylists, estheticians, guest coordinators, and managers, driving guest experience and top-line sales across services and retail.

This role emphasizes performance, people development, and process discipline to enhance NPS and store profitability, with responsibilities spanning scheduling, training, and inventory control.