Guest Experience Leader - Beauty Retail & Services

Ulta Beauty; Skokie (IL); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health, dental, vision, life and disa­

Paid time off (full-time)

Bonus plan eligibility

Job summary

Ulta Beauty in Skokie, IL seeks an Experience Manager to lead a high-performing team across salon, boutiques, and retail. This role drives guest satisfaction, top-line sales, and service excellence while upholding Ulta Beauty's mission and values.

You will coach stylists, estheticians, guest coordinators, and managers; oversee guest experience, services, and merchandise; manage scheduling and payroll to maximize profitability and client loyalty in a fast-paced beauty environment.

Qualifications

• 2–3+ years retail management experience in fast-paced environments.
• Cosmetology management experience and knowledge of board regulations.
• Strong leadership, coaching, and succession planning abilities.

Responsibilities

• Lead and develop a diverse team to deliver exceptional guest service and sales.
• Oversee guest experience, services, and product attachment across channels.
• Ensure compliance with policies, scheduling, and attendance standards.
• Drive profitability through coaching, scheduling, and payroll management.

Skills

Communication

Teamwork

Organization

Tech literacy

Adaptability

Education

Bachelor’s degree preferred

Cosmetology license/management license where required by state law

Tools

POS system

Microsoft Office

Apple devices

Job description

Ulta Beauty in Skokie, IL seeks an Experience Manager to lead a high-performing team across salon, boutiques, and retail. This role drives guest satisfaction, top-line sales, and service excellence while upholding Ulta Beauty's mission and values.

You will coach stylists, estheticians, guest coordinators, and managers; oversee guest experience, services, and merchandise; manage scheduling and payroll to maximize profitability and client loyalty in a fast-paced beauty environment.