Guest Experience Leader

Roundel; Wilmington (NC); Hybrid; USD 29,000 - 47,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Paid time off

Paid holidays

Vacation

Job summary

Target is seeking a Service and Engagement Team Leader in Wilmington, NC to oversee hourly team members and ensure an Easy, Inspiring, and Friendly guest experience. You will lead onboarding, coaching, and performance conversations while aligning daily work with store priorities.

The role requires strong communication, the ability to manage workload, and a customer-first mindset in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent required.
• Retail experience helpful but not required.
• Proven ability to lead a team and deliver guest-focused service.
• Strong communication and problem-solving skills.

Responsibilities

• Deliver consistent guest experience commitments and drive loyalty.
• Lead a team of hourly team members, including interviewing, coaching, and performance feedback.
• Plan daily/weekly workloads to meet service and sales goals.
• Monitor store metrics and adjust actions to improve guest experience and operations.
• Ensure compliance with safety, security, and company policies.
• Collaborate with leadership to deliver successful store initiatives.

Skills

Lead and accountability

Multidevice communication

Teamwork & collaboration

Workload prioritization

Guest experience focus

Effective communication

Fast-paced flexibility

Education

High school diploma or equivalent

Tools

Handheld scanners

Job description

Target is seeking a Service and Engagement Team Leader in Wilmington, NC to oversee hourly team members and ensure an Easy, Inspiring, and Friendly guest experience. You will lead onboarding, coaching, and performance conversations while aligning daily work with store priorities.

The role requires strong communication, the ability to manage workload, and a customer-first mindset in a fast-paced retail environment.