Service & Engagement Team Leader - Guest Experience

Target; Wilmington (DE); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee discount

Paid time off

Job summary

Target is seeking a Service and Engagement Team Leader in Wilmington, DE to drive guest experience, lead a team of hourly associates and ensure smooth store operations across checkout, guest services and drive-up channels.

The role emphasizes coaching, accountability and a culture of service, inclusivity and safety, with opportunities to implement Target’s loyalty initiatives and guest-focused programs.

Qualifications

• High school diploma or equivalent required.
• Strong communication and guest-service skills.
• Able to work a variable schedule, including nights, weekends and holidays.

Responsibilities

• Deliver consistent guest experience commitments across store operations.
• Lead a team of hourly associates and manage daily workload.
• Support promotions, loyalty programs and store goals.
• Ensure accurate execution of checkout, pickup and drive-up processes.

Skills

Guest interaction

Team leadership

Communication

Flexibility

Retail experience

Education

High school diploma or equivalent

Tools

Handheld scanners

Cash register systems

Job description

Target is seeking a Service and Engagement Team Leader in Wilmington, DE to drive guest experience, lead a team of hourly associates and ensure smooth store operations across checkout, guest services and drive-up channels.

The role emphasizes coaching, accountability and a culture of service, inclusivity and safety, with opportunities to implement Target’s loyalty initiatives and guest-focused programs.