Guest Experience Leader

Five Below; Santa Fe (NM); On-site; USD 22,000 - 31,000; Full time

Job summary

Five Below is seeking an hourly Store Leader to head daily operations, train crew on the BEST customer service experience, and drive store performance. You will manage opening/closing, merchandising standards, and ensure a fast, friendly checkout for every guest.

Ideal candidates bring at least 2 years of management experience, strong communication, and the ability to multi-task in a high-energy retail environment. This role supports a dynamic store team.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task and manage priorities.
• Creative thinking and problem-solving under tight timelines.
• Ability to maintain composure under pressure and stay customer-focused.

Responsibilities

• Provide excellent customer service and train crew on the BEST customer service experience.
• Lead the store to achieve customer service score goals.
• Oversee front-end operations and merchandising to meet Brand Standards.
• Manage opening/closing procedures and store cleanliness.
• Perform store manager duties in the absence of the manager.
• Recruit, train, coach, and supervise crew members.
• Coordinate with leadership on merchandising and recovery initiatives.
• Maintain stock room and perform general upkeep and maintenance.

Skills

Verbal & written communication

Multi-tasking

Creative thinking

Under pressure calmness

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is seeking an hourly Store Leader to head daily operations, train crew on the BEST customer service experience, and drive store performance. You will manage opening/closing, merchandising standards, and ensure a fast, friendly checkout for every guest.

Ideal candidates bring at least 2 years of management experience, strong communication, and the ability to multi-task in a high-energy retail environment. This role supports a dynamic store team.