Customer Experience Leader

Five Below; Chesterfield (MO); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Health coverage

Equal Opportunity Employer

Job summary

Five Below is seeking an hourly crew/lead to guide store operations and deliver a high-energy shopping experience. You will train and supervise crew, run front-end operations, and ensure fast, friendly checkout for guests.

The role involves opening/closing duties, maintaining cleanliness, and supporting merchandising and recovery efforts. Candidate should have at least a high school diploma, with college experience preferred, and strong verbal/written communication skills.

Qualifications

• Experience leading a team in a retail environment.
• Strong communication with customers and coworkers.
• Ability to multitask and stay composed under pressure.

Responsibilities

• Lead store to achieve and maintain customer service score goals.
• Train crew on BEST customer service experience and checkout speed.
• Manage opening/closing procedures and store cleanliness.
• Recruit, train, coach, and supervise crew members; schedule coordination.
• Collaborate with store leadership on merchandising and recovery initiatives.
• Maintain front-end equipment and stock room organization.

Skills

Leadership

Customer service

Verbal & written communication

Multi-tasking

Creativity under pressure

Education

High School Diploma or equivalent

Job description

Five Below is seeking an hourly crew/lead to guide store operations and deliver a high-energy shopping experience. You will train and supervise crew, run front-end operations, and ensure fast, friendly checkout for guests.

The role involves opening/closing duties, maintaining cleanliness, and supporting merchandising and recovery efforts. Candidate should have at least a high school diploma, with college experience preferred, and strong verbal/written communication skills.