Guest Experience Leader

Global Partners LP; Humble (TX); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Health & Wellness benefits

401k with employer match

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to manage store staff, oversee daily workflows, and ensure excellent guest experiences. This role requires coaching associates, adhering to safety and cash-handling procedures, and maintaining store standards during all shifts.

The GSS will supervise cash processes, replenish stock, greet guests, and address inquiries while ensuring compliance with corporate policies and operating procedures.

Qualifications

• Supervise employees and ensure tasks are performed as directed by management.
• Provide coaching and constructive feedback to improve performance.
• Greet guests and create a positive shopping experience.
• Follow safety, security, quality and store operations policies and procedures.

Responsibilities

• Operate point of sale per corporate standards and maintain cash accuracy.
• Ensure store housekeeping and cleanliness are up to standard.
• Support 24/7 guest service programs and processes.
• Process cash, lottery, gift cards and checks where applicable.
• Restock products to maintain in-stock conditions.
• Address guest inquiries and handle complaints.

Skills

Staff supervision

Customer service

Cash handling

Communication

Education

High School Diploma or equivalent

Tools

POS system

Job description

Global Partners LP is seeking a Guest Service Supervisor to manage store staff, oversee daily workflows, and ensure excellent guest experiences. This role requires coaching associates, adhering to safety and cash-handling procedures, and maintaining store standards during all shifts.

The GSS will supervise cash processes, replenish stock, greet guests, and address inquiries while ensuring compliance with corporate policies and operating procedures.