Guest Experience Leader

Five Below, Inc.; Bowie (MD); On-site; USD 20,798 - 29,621; Full time

Job summary

Five Below, Inc. in Bowie, MD, is seeking a Customer Experience Manager to ensure high standards in customer interactions and lead a team focused on exceptional service. The ideal candidate will have a minimum of 2 years management experience, excellent communication skills, and be capable of handling multiple tasks while maintaining composure under pressure.

This full-time position offers a starting pay of $18.30 an hour and includes various responsibilities to meet customer service goals.

Qualifications

• Minimum 2 years of management experience.
• Experience in customer service roles preferred.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact.
• Responsible for leading front end operations.
• Partners with store manager to recruit, train, coach and supervise crew members.

Skills

Excellent verbal and written communication skills

Ability to multi-task

Creative thinking

Ability to maintain composure under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below, Inc. in Bowie, MD, is seeking a Customer Experience Manager to ensure high standards in customer interactions and lead a team focused on exceptional service. The ideal candidate will have a minimum of 2 years management experience, excellent communication skills, and be capable of handling multiple tasks while maintaining composure under pressure.

This full-time position offers a starting pay of $18.30 an hour and includes various responsibilities to meet customer service goals.