Customer Experience Leader

Five Below; Annapolis (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health coverage

Wellness programs

Job summary

Five Below in Annapolis, MD is seeking an Assistant Store Manager to help lead a fast-paced, high-energy store. You will drive customer service, supervise a team, and ensure store standards meet brand expectations.

Responsibilities include training crew, opening and closing procedures, and collaborating with the Store Manager to recruit, coach, and develop staff. A minimum of 2 years in management and strong communication skills are required.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Lead the assigned store to achieve and maintain customer service score goals.
• Train the crew on the customer service experience and store procedures.
• Recruit, train, coach, develop and supervise all crew members.
• Open and close procedures; maintain store cleanliness and stock room readiness.
• Perform store manager duties in the manager's absence.
• Partner with Store Manager on merchandising, staffing, and store operations.
• Ensure front-end equipment works and front-end standards meet brand guidelines.

Skills

Leadership

Communication

Multi-tasking

Creative thinking

Flexible schedule

Education

High School Diploma

College experience preferred

Job description

Five Below in Annapolis, MD is seeking an Assistant Store Manager to help lead a fast-paced, high-energy store. You will drive customer service, supervise a team, and ensure store standards meet brand expectations.

Responsibilities include training crew, opening and closing procedures, and collaborating with the Store Manager to recruit, coach, and develop staff. A minimum of 2 years in management and strong communication skills are required.