Guest Experience Leader

Five Below; Washington (MO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health coverage

Financial wellness

Personal wellness

Job summary

Five Below is hiring for a store leadership role focused on delivering WOW customer service on the sales floor and at checkout. You will direct front-end operations, merchandising, and stock movement while training and supervising crew members to meet company standards.

The role requires at least 2 years of management experience, strong communication skills, and the ability to multitask in a high-energy retail environment. Base hourly pay starts at $18.00 with opportunities to grow.

Qualifications

• High School Diploma or equivalent; College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay organized.
• Creative thinking and problem solving under pressure.
• Must maintain composure in fast-paced store environments.

Responsibilities

• Wow customers through personal, friendly service at the front lines.
• Lead assigned store to hit customer service score goals set by District Manager.
• Oversee front-end operations and merchandising to brand standards.
• Ensure front-end equipment works and staff are trained accordingly.
• Manage opening/closing, cleanliness, stock, and stock room readiness.
• Cover store manager duties in their absence and support recruiting and coaching.

Skills

Leadership

Verbal communication

Written communication

Multi-tasking

Creativity

Under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is hiring for a store leadership role focused on delivering WOW customer service on the sales floor and at checkout. You will direct front-end operations, merchandising, and stock movement while training and supervising crew members to meet company standards.

The role requires at least 2 years of management experience, strong communication skills, and the ability to multitask in a high-energy retail environment. Base hourly pay starts at $18.00 with opportunities to grow.