Guest Experience Leader

One&Only Resorts; Big Sky (MT); Vor Ort; USD 52.000 - 78.000; Vollzeit

Benefits dieser Stelle

Medical Insurance: 80% Employer-Coverd

Dental, Vision, Life Insurance: 100%

401(k) with employer match

Paid Time Off: 25 days

Complimentary Meals on Shift

Travel Discounts Across Kerzner

Zusammenfassung

One&Only Moonlight Basin in Bozeman, Montana, seeks a Front Office/Guest Relations professional to oversee guest engagement from arrival to departure. You will maintain guest profiles, coordinate communications, and ensure service excellence across facilities, experiences, and events.

Ideal candidates will have a hospitality degree, 3+ years in front office or guest relations, and strong communication and organizational skills.

Qualifikationen

• Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field preferred.
• Excellent verbal and written communication skills.
• Fluency in English required; additional languages are a plus.

Aufgaben

• Oversee guest engagement throughout the guest journey, ensuring experiences align with brand standards.
• Maintain knowledge of accommodations, facilities, services, events and experiences.
• Compile and communicate guest profiles with preferences and arrangements.
• Coordinate pre-arrival communications and arrival arrangements.
• Coordinate welcome, departure, room readiness and amenity deliveries.
• Monitor guest feedback and resolve issues promptly; escalate when needed.
• Review satisfaction trends and implement improvements to the guest experience.
• Identify operational gaps and propose improvements for efficiency and consistency.
• Lead and coach Connectivity colleagues to ensure success; address performance concerns.

Kenntnisse

Verbal communication

Written communication

Interpersonal skills

Organizational skills

English fluency

Tech literacy

Ausbildung

Bachelor’s degree in Hospitality Management or related field

Tools

Microsoft Office

ALICE

Jobbeschreibung

One&Only Moonlight Basin in Bozeman, Montana, seeks a Front Office/Guest Relations professional to oversee guest engagement from arrival to departure. You will maintain guest profiles, coordinate communications, and ensure service excellence across facilities, experiences, and events.

Ideal candidates will have a hospitality degree, 3+ years in front office or guest relations, and strong communication and organizational skills.