Guest Experience Host — Warm Concierge for Memorable Stays

One&Only Resorts; Big Sky (MT); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Employer Match

Paid Time Off

Housing

Ski Pass/Wellness Pass

Complimentary Transportation

Complimentary Meals on Shift

Employee Discounts

Job summary

One&Only Moonlight Basin in Big Sky, Montana, is seeking a Host to createAmazing Experiences and lasting memories for guests during their stay. The role is a key contact point, proactively anticipating needs, responding to requests, and ensuring satisfaction throughout the guest journey.

The ideal candidate has experience in guest relations or concierge roles within a hotel or resort, a passion for hospitality, and strong communication skills to interact professionally with guests and colleagues

Qualifications

• Previous experience in guest relations or concierge within a hotel or resort
• Strong passion for hospitality
• Proficient in Microsoft Office and Opera PMS

Responsibilities

• Create warm, personalized guest experiences by anticipating needs, providing assistance, and exceeding expectations
• Maintain a visible presence throughout the Resort, building genuine relationships with guests and gathering feedback on their experience
• Manage in-house guest requests, arrangements, concerns, and complaints, ensuring timely resolution
• Maintain accurate guest profiles and preferences, communicating any relevant information to the appropriate departments
• Coordinate warm welcomes, fond farewells, special occasions, and personalized amenities
• Remain informed on upcoming guest arrivals, including VIP guests, groups, and other significant activities
• Keep an updated knowledge of Resort facilities, accommodations, services, offerings, and activities, as well as local attractions in the area
• Promote Resort experiences, identifying opportunities to convert interest into bookings
• Collaborate with other departments to ensure seamless guest service operations
• Perform additional responsibilities as assigned by the Manager, Host or other members of management

Skills

Guest relations

Front office

Concierge services

Communication

Hospitality

Interpersonal skills

Microsoft Office

Opera PMS

Tools

Opera PMS

Microsoft Office

Job description

One&Only Moonlight Basin in Big Sky, Montana, is seeking a Host to createAmazing Experiences and lasting memories for guests during their stay. The role is a key contact point, proactively anticipating needs, responding to requests, and ensuring satisfaction throughout the guest journey.

The ideal candidate has experience in guest relations or concierge roles within a hotel or resort, a passion for hospitality, and strong communication skills to interact professionally with guests and colleagues