Guest Experience Lead — Workplace Concierge

CBRE Group, Inc.; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

CBRE Group, Inc. is seeking a Concierge to create welcoming experiences for employees, clients, guests and visitors within the building. You will be the first contact, delivering professional, personalized service and coordinating requests to ensure a seamless experience.

You will log service requests, provide administrative support, and arrange activities while following security protocols. This role emphasizes problem‑solving, responsiveness, and helping others, with a focus on a positive

Responsibilities

• Be the first point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
• Record and log service requests and track the statuses. Provide administrative aid to management as needed.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Respond to requests in a timely manner.
• Deliver world‑class customer service to all individuals in the facility. Encourage guests and tenants to refer personal and business associates to the location.
• Build and maintain a database of local business recommendations. This includes preferred transportation sources, dining, entertainment, etc.
• Follow property‑specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Acknowledge inquiries or complaints from clients, co‑workers, and supervisors. Provide solutions in a professional customer service-driven manner.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

Job description

CBRE Group, Inc. is seeking a Concierge to create welcoming experiences for employees, clients, guests and visitors within the building. You will be the first contact, delivering professional, personalized service and coordinating requests to ensure a seamless experience.

You will log service requests, provide administrative support, and arrange activities while following security protocols. This role emphasizes problem‑solving, responsiveness, and helping others, with a focus on a positive