Guest Experience Lead - Ticketing & Service

Dallas Arboretum and Botanical Garden; Dallas (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive healthcare

401(k)

Paid time off (PTO)

Job summary

The Dallas Arboretum and Botanical Garden is seeking a Lead, Guest Experience Ticket Booth professional in Dallas, TX to enhance our guest interactions. The ideal candidate will possess strong leadership and customer service skills, guiding our team to provide warm, professional assistance to guests. This role involves problem-solving and ensuring team adherence to service standards.

Join us in a beautiful garden setting and enjoy a comprehensive benefits package, including healthcare and 401(k). We are committed to a diverse workplace and encourage applications from all qualified individuals.

Qualifications

• Experience in guest services, hospitality, or retail leadership preferred.
• Excellent verbal and written communication skills are essential.
• Ability to work rotating shifts, including weekends and seasonal evening hours.

Responsibilities

• Guide, coach, and support team members in daily operations.
• Greet and assist guests with warmth and professionalism.
• Serve as the first point of contact for resolving guest concerns.

Skills

Customer service experience

Strong communication skills

Problem-solving aptitude

Leadership skills

Education

High school graduate or G.E.D.

Tools

Microsoft Office products

Job description

The Dallas Arboretum and Botanical Garden is seeking a Lead, Guest Experience Ticket Booth professional in Dallas, TX to enhance our guest interactions. The ideal candidate will possess strong leadership and customer service skills, guiding our team to provide warm, professional assistance to guests. This role involves problem-solving and ensuring team adherence to service standards.

Join us in a beautiful garden setting and enjoy a comprehensive benefits package, including healthcare and 401(k). We are committed to a diverse workplace and encourage applications from all qualified individuals.