Representative, Guest Experience Ticket Booth (Seasonal)

Dallas Arboretum and Botanical Garden; Dallas (TX); On-site; USD 16,531 - 20,664; Part time

Job summary

The Dallas Arboretum and Botanical Garden is seeking a Guest Experience Ticket Booth Representative. This role embodies the front-line ambassador identity, ensuring guests receive exceptional service through ticket purchases, general inquiries, and fostering a welcoming environment.

The position requires weekend availability and a commitment to creating memorable interactions in a fast-paced setting. Ideal candidates will possess strong communication skills and previous customer service experience, aligning with the Arboretum's dedication to enriching lives through beauty and connection.

Qualifications

• Previous customer service, hospitality, or retail experience is preferred.
• Strong interpersonal, verbal, and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide warm, courteous, and professional service to guests.
• Assist with ticket purchases and general inquiries.
• Monitor guest flow at the ticket booth.

Skills

Customer service experience

Communication skills

Attention to detail

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Office

Ticketing systems

Job description

Overview

The Guest Experience Ticket Booth Representative serves as the key front-line ambassador for the Dallas Arboretum & Botanical Garden. This role is responsible for delivering exceptional customer service by assisting guests in person and over the phone, supporting ticket sales, and ensuring a welcoming, informative, and seamless entry experience. The ideal candidate is professional, friendly, and committed to upholding Arboretum standards and policies while creating memorable guest interactions.

Seasonal position that requires availability to work a flexible schedule, including weekends, holidays, and/or seasonal evening events. We’re seeking team members who are passionate about delivering exceptional guest experiences, enjoy engaging with diverse audiences, and take pride in representing one of Dallas’s premier cultural destinations.

Key Responsibilities

• Provide warm, courteous, and professional service to all guests in person and via phone
• Assist guests with ticket purchases, reservations, and general inquiries
• Accurately process transactions using ticketing and POS systems
• Share general information about the gardens, events, programs, and amenities
• Monitor and support guest flow at the ticket booth to ensure an efficient experience
• Uphold and respectfully enforce Dallas Arboretum policies and procedures
• Maintain a clean, organized, and professional work environment
• Collaborate with team members and other departments to enhance the overall guest experience

Perform additional duties as assigned to support operations.

Requirements

Skills and Qualifications

• High school diploma or GED
• Previous customer service, hospitality, or retail experience strongly preferred
• Excellent interpersonal, verbal, and written communication skills
• Strong attention to detail with the ability to manage multiple tasks in a fast-paced environment
• Comfortable using computers and standard software (Microsoft Office and ticketing systems)
• Demonstrates professionalism, reliability, and a positive attitude
• Ability to work independently and as part of a team

Physical and Scheduling Requirements

• Ability to sit, stand, and walk for extended periods
• Comfortable working both indoors and outdoors in varying weather conditions
• Availability to work a flexible schedule, including weekends, holidays, and seasonal evening events
• Ability to pass all pre-employment requirements, including background check and drug screening

The mission of the Dallas Arboretum and Botanical Garden is to be a garden for all that enriches lives through beauty, learning, and connection. We are a world-class sanctuary where people and plants flourish in the natural environment.

The Dallas Arboretum is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, ancestry, national origin, place of birth, religion, sex, sexual orientation, gender identity and expression, military or veteran status, genetic characteristics or disability unrelated to job performance.