Representative, Guest Experience Ticket Booth (Seasonal)

Dallas Arboretum; Dallas, Northern (TX, KY); Hybrid; USD 17,000 - 21,000; Part time

Job summary

Dallas Arboretum & Botanical Garden is seeking a Seasonal Guest Experience Ticket Booth Representative to greet visitors at the entrance, assist with ticket purchases, and share information about gardens and programs.

The role requires a flexible schedule including weekends, holidays, and seasonal evening events, with strong communication and computer skills; hospitality or retail experience is preferred for delivering exceptional guest experiences.

Qualifications

• High school diploma or GED.
• Experience in customer service, hospitality or retail preferred.
• Excellent interpersonal, verbal, and written communication skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficient with computers and ticketing systems.
• Professional, reliable, and positive attitude.
• Ability to work independently and as part of a team.

Responsibilities

• Provide warm, courteous, and professional service to all guests in person and via phone.
• Assist guests with ticket purchases, reservations, and general inquiries.
• Accurately process transactions using ticketing and POS systems.
• Share general information about the gardens, events, programs, and amenities.
• Monitor and support guest flow at the ticket booth to ensure an efficient experience.
• Uphold and respectfully enforce Dallas Arboretum policies and procedures.
• Maintain a clean, organized, and professional work environment.
• Collaborate with team members and other departments to enhance the overall guest experience.
• Perform additional duties as assigned to support operations.

Skills

Customer service

Hospitality

Retail experience

Interpersonal communication

Verbal communication

Written communication

Attention to detail

Team player

Computer proficiency

Education

High school diploma or GED

Tools

Ticketing systems

Microsoft Office

Job description

Description

The Guest Experience Ticket Booth Representative serves as a key front-line ambassador for the Dallas Arboretum & Botanical Garden. This role is responsible for delivering exceptional customer service by assisting guests in person and over the phone, supporting ticket sales, and ensuring a welcoming, informative, and seamless entry experience. The ideal candidate is professional, friendly, and committed to upholding Arboretum standards and policies while creating memorable guest interactions.

This is a Seasonal position that requires the availability to work a flexible schedule, including weekends, holidays, and/or seasonal evening events.

We’re seeking team members who are passionate about delivering exceptional guest experiences, enjoy engaging with diverse audiences, and take pride in representing one of Dallas’s premier cultural destinations.

ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO

• Provide warm, courteous, and professional service to all guests in person and via phone
• Assist guests with ticket purchases, reservations, and general inquiries
• Accurately process transactions using ticketing and POS systems
• Share general information about the gardens, events, programs, and amenities
• Monitor and support guest flow at the ticket booth to ensure an efficient experience
• Uphold and respectfully enforce Dallas Arboretum policies and procedures
• Maintain a clean, organized, and professional work environment
• Collaborate with team members and other departments to enhance the overall guest experience
• Perform additional duties as assigned to support operations

Requirements

SKILLS AND QUALIFICATIONS

• High school diploma or GED
• Previous customer service, hospitality, or retail experience strongly preferred
• Excellent interpersonal, verbal, and written communication skills
• Strong attention to detail with the ability to manage multiple tasks in a fast-paced environment
• Comfortable using computers and standard software (Microsoft Office and ticketing systems)
• Demonstrates professionalism, reliability, and a positive attitude
• Ability to work independently and as part of a team

PHYSICAL AND SCHEDULING REQUIREMENTS

• Ability to sit, stand, and walk for extended periods
• Comfortable working both indoors and outdoors in varying weather conditions
• Availability to work a flexible schedule, including weekends, holidays, and seasonal evening events
• Ability to pass all pre-employment requirements, including background check and drug screening

The mission of the Dallas Arboretum and Botanical Garden is to be a garden for all that enriches lives through beauty, learning, and connection. We are a world-class sanctuary where people and plants flourish in the natural environment.

The Dallas Arboretum is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, ancestry, national origin, place of birth, religion, sex, sexual orientation, gender identity and expression, military or veteran status, genetic characteristics or disability unrelated to job performance.