Lead, Guest Experience Ticket Booth

Dallas Arboretum and Botanical Garden; Dallas (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive healthcare

401(k)

Paid time off (PTO)

Job summary

The Dallas Arboretum and Botanical Garden is seeking a Lead, Guest Experience Ticket Booth professional in Dallas, TX to enhance our guest interactions. The ideal candidate will possess strong leadership and customer service skills, guiding our team to provide warm, professional assistance to guests. This role involves problem-solving and ensuring team adherence to service standards.

Join us in a beautiful garden setting and enjoy a comprehensive benefits package, including healthcare and 401(k). We are committed to a diverse workplace and encourage applications from all qualified individuals.

Qualifications

• Experience in guest services, hospitality, or retail leadership preferred.
• Excellent verbal and written communication skills are essential.
• Ability to work rotating shifts, including weekends and seasonal evening hours.

Responsibilities

• Guide, coach, and support team members in daily operations.
• Greet and assist guests with warmth and professionalism.
• Serve as the first point of contact for resolving guest concerns.

Skills

Customer service experience

Strong communication skills

Problem-solving aptitude

Leadership skills

Education

High school graduate or G.E.D.

Tools

Microsoft Office products

Job description

The Dallas Arboretum is looking for an energetic, people‑first Lead, Guest Experience Ticket Booth professional to bring our guest experience to life.

What We’re Looking For

• A natural leader with a passion for customer service
• Strong communication and interpersonal skills
• Ability to stay calm, professional, and solution‑focused in high‑traffic environments
• Flexible, adaptable, and ready to jump in wherever needed
• Previous experience in guest services, hospitality, or retail leadership preferred

Why You’ll Love Working Here

• Work in a beautiful, garden setting every day
• Be part of a mission‑driven organization that brings joy to thousands of guests
• Join a supportive, team‑oriented culture
• Opportunity to grow your leadership skills

Essential Duties

Lead & Inspire

• Guide, coach, and support team members in daily operations
• Foster a positive, high‑energy, and collaborative team environment

Deliver Exceptional Guest Experiences

• Greet and assist guests with warmth and professionalism (in person and over the phone)
• Help guests book tickets and navigate their visit with ease
• Answer questions about the garden, events, and offerings

Be the Go‑To Problem Solver

• Serve as the first point of contact for resolving guest concerns with empathy and professionalism
• De‑escalate situations and turn challenges into positive experiences

Support Efficient Operations

• Ensure team adherence to Dallas Arboretum policies and service standards
• Assist with basic cash handling and ticketing processes
• Step in wherever needed across Guest Experience department to keep things running smoothly

Requirements

• High school graduate or G.E.D.
• Customer service experience required.
• Excellent verbal and written communication skills.
• Computer experience required (Microsoft Office products).
• Physical ability to sit, stand and/or walk for extended periods indoors and outdoors regardless of weather conditions.
• Ability to work rotating shifts, including weekends and seasonal evening hours.
• Ability to pass all pre‑employment requirements including a background check and drug test.

To help you stay energized, engaged, and inspired, we offer a wide range of benefits including comprehensive healthcare, a 401(k), and paid time off (PTO).

The mission of the Dallas Arboretum and Botanical Garden is to be a garden for all that enriches lives through beauty, learning, and connection. We are a world‑class sanctuary where people and plants flourish in the natural environment.

The Dallas Arboretum is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, ancestry, national origin, place of birth, religion, sex, sexual orientation, gender identity and expression, military or veteran status, genetic characteristics or disability unrelated to job performance.