Representative, Guest Experience Customer Service

Dallas Arboretum and Botanical Garden; Dallas (TX); Hybrid; USD 20,664 - 27,552; Part time

Job summary

Dallas Arboretum and Botanical Garden is looking for a Representative in Guest Experience Customer Service to enhance the visitor experience. This seasonal role requires professional phone service, assistance with ticketing, and a guest-focused approach. Candidates should possess a high school diploma and exceptional communication skills. The position allows for telework but requires local residence in the Dallas–Fort Worth Metroplex for onsite meetings, ensuring consistent support for events and general inquiries.

Qualifications

• Excellent verbal and written communication skills are essential.
• Strong customer service and interpersonal skills with a guest-focused mindset are required.
• Ability to multitask and remain calm and professional in a fast-paced environment.

Responsibilities

• Provide friendly, professional service to guests over the phone.
• Assist guests with ticket purchases and inquiries.
• Respond to general questions regarding the garden and events.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Multitasking

Problem-solving

Education

High school diploma or G.E.D.

Tools

Microsoft Office

Job description

Job Summary

The Representative, Guest Experience Customer Service plays a key role in creating a welcoming and memorable experience for all Dallas Arboretum guests. This position provides high-quality customer support via phone call, assists with ticketing and general inquiries, and upholds departmental standards and Arboretum policies. This role is telework eligible while maintaining availability for required onsite meetings and support.

This is a Seasonal position.

Essential Duties

• Provide friendly, professional, and courteous service to guests over the phone
• Assist guests with ticket purchases, reservations, and related inquiries
• Respond to general questions regarding the garden, events, memberships, and policies
• Accurately communicate and consistently enforce Dallas Arboretum policies and procedures
• Troubleshoot and resolve guest concerns while maintaining a positive and solution‑oriented approach
• Utilize computer systems and ticketing platforms to manage guest transactions and information
• Collaborate with team members and supervisors to ensure exceptional guest service standards
• Perform additional duties as assigned to support Guest Experience and organizational needs

Required Qualifications

• High school diploma or G.E.D.
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills with a guest‑focused mindset
• Proficiency with computers, including Microsoft Office products
• Ability to multitask and remain calm and professional in a fast‑paced environment

Preferred Qualifications

• Prior customer service or guest relations experience
• Experience handling customer inquiries
• Ability to work a rotating schedule, including weekends, holidays, and seasonal evening hours

Telework Requirements

• This position is eligible for telework; however, candidates must reside within the Dallas–Fort Worth Metroplex
• Availability to attend required meetings, training sessions, or support shifts onsite at the Dallas Arboretum is mandatory