Guest Experience Lead & Team Coach

Harri; South San Francisco (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Jack in the Box in South San Francisco is seeking a Team Leader to supervise and train staff, deliver an outstanding guest experience, and ensure compliance with all restaurant standards. You will coach the team to maintain food quality, order accuracy, cleanliness, and a friendly, efficient service during busy periods.

The role focuses on developing team skills, modeling professional behavior, and maintaining high hospitality standards as part of the restaurant leadership team.

Qualifications

• Leads and trains team members to deliver an exceptional guest experience.
• Ensures adherence to guest expectations and JIB procedures.
• Coaches staff to maintain high standards of service and cleanliness.

Responsibilities

• Train and coach team members, ensuring readiness to serve guests.
• Supervise front-of-house and back-of-house operations during shifts.
• Monitor order accuracy, speed of service, and guest satisfaction.
• Maintain food safety, cleanliness, and uniform standards.

Skills

Team leadership

Customer service

Training

Communication

Problem solving

Tools

POS system

Cash register

Job description

Jack in the Box in South San Francisco is seeking a Team Leader to supervise and train staff, deliver an outstanding guest experience, and ensure compliance with all restaurant standards. You will coach the team to maintain food quality, order accuracy, cleanliness, and a friendly, efficient service during busy periods.

The role focuses on developing team skills, modeling professional behavior, and maintaining high hospitality standards as part of the restaurant leadership team.