Guest Experience Lead & Store People Champion

lululemon; Knoxville (TN); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan match

Employee discount

Fitness classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon is seeking an Assistant Manager, Guest Experience to lead from the floor, build and develop a diverse team, and deliver an outstanding guest experience aligned with our values. You will coach, mentor, and provide ongoing feedback while partnering with leadership to drive store performance.

You will oversee staffing, training, and operations, ensure safe and engaging store environments, and help resolve guest issues with speed and care.

Qualifications

• 1 year people management experience
• 1 year leadership experience managing business operations and administration

Responsibilities

• Lead an inclusive, respectful team environment and coach team members.
• Hire and develop a diverse team to drive results.
• Provide direct feedback, mentoring, and development check-ins.
• Lead performance management and documentation of any issues.
• Address employee concerns and partner with internal support as needed.
• Ensure exceptional guest experience on the floor with strong product education.
• Make in-the-moment decisions to maintain efficient floor coverage and operations.
• Resolve guest feedback and escalations to

Skills

People management

Leadership

Guest experience

Decision making

Team building

Communication

Conflict resolution

Planning & scheduling

Diversity & inclusion

Store operations

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Job description

lululemon is seeking an Assistant Manager, Guest Experience to lead from the floor, build and develop a diverse team, and deliver an outstanding guest experience aligned with our values. You will coach, mentor, and provide ongoing feedback while partnering with leadership to drive store performance.

You will oversee staffing, training, and operations, ensure safe and engaging store environments, and help resolve guest issues with speed and care.