Guest Experience Lead: Store Leader & Coach

lululemon; Hendersonville (TN); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Extended health benefits

Dental benefits

Mental health plans

Paid time off

Retirement plan matching

Parenthood top-up

Development courses

Job summary

lululemon in Hendersonville, TN is seeking a Guest Experience Lead to join the store leadership team. You will drive guest education, oversee floor performance, and support daily sales targets while mentoring team members and participating in hiring decisions.

The role demands flexible scheduling across mornings, afternoons, evenings, weekends, and holidays, with potential peak-time shifts as needed. A strong focus on inclusivity and exceptional guest service is essential.

Qualifications

• 1 year retail or customer experience
• Some leadership experience (mentoring or delegating)
• Willingness to travel to assigned store with reliable transportation
• Legal authorization to work in the country of the store

Responsibilities

• Lead from the floor to deliver an exceptional guest experience
• Provide technical product education to guests
• Oversee store operations during shifts
• Participate in hiring, onboarding, and training
• Give direct feedback and recognition to team members
• Foster an inclusive, productive team environment

Skills

Guest experience

Leadership

Customer service

Communication

Education

High school diploma

Job description

lululemon in Hendersonville, TN is seeking a Guest Experience Lead to join the store leadership team. You will drive guest education, oversee floor performance, and support daily sales targets while mentoring team members and participating in hiring decisions.

The role demands flexible scheduling across mornings, afternoons, evenings, weekends, and holidays, with potential peak-time shifts as needed. A strong focus on inclusivity and exceptional guest service is essential.